FAQ

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Common Questions

Choose a category to view common questions and their answers.  If you still need help please contact us for assistance.

Account Subscription Listings Other

Account

You must be logged in to edit your profile.   Once logged in, click on your username in the top menu and select My Account from the dropdown menu.  You can edit your profile, two-factor authentication preferences, change your password, and more.
Vist the password reset page and follow the prompts.  Enter either the username or email address associated with your account and click 'submit'.  If your account is found we will send you a password reset verification email to the email address associated with your account.  Click the verification link provided in the email to have a new password emailed to you.  Once logged in you can change your password from My Account if you wish.
Yes, we do.   Just visit My Account to enable it.  You will need another device, such as a mobile phone, to scan the QR code and then verify the code to enable it.  Any time after enabling you will be required to enter your username, password, and the 2FA code to successfully log in.  If you want to disable 2FA you can do this as well from the same page.
No.  You do not need an account to search locations, events, leagues, etc on our site, however, you DO need an account if you want to submit new locations, events, leagues, etc.  With an account you will also be able to save favorites, add reviews, and so forth.  To take advantage of everything the site offers we recommend signing up.

Subscription

Yes.  SnapItOff plans renew monthly and you can cancel at any time from your account settings — there is no long-term commitment.  You'll continue to have access to your plan features until the end of your current billing period.
Yes.  You can upgrade or downgrade your SnapItOff plan at any time.  Changes take effect immediately when upgrading, or at the start of your next billing cycle when downgrading.
No.  The SnapItOff Free plan does not require a credit card and includes access to the core features of the platform.
Plus and Premium plans allow you to receive alerts for events, leagues, matches, and activity at your favorite locations.  Premium users also receive instant SMS alerts for the same and for new messages from other users.
If you downgrade your plan, your current subscription will remain active until the end of your billing cycle.  Your new plan will begin when the current ends.
Plus plans include one customizable alert zone.  Premium plans allow up to three alert zones so you can track activity across multiple areas (also useful when traveling).
Yes, you absolutely can.  Just visit My Account to view invoice history for your account.
Just visit My Account to view your current subscription, change your plan, edit billing information, etc.

Listings

First, you need to create an account with us and make sure you are logged in.  After that, just visit the submit page to add your event/league.  Keep in mind that the location your event/league will be held at must already be added and approved by our staff since a location is required for every event/league.
First, you need to create an account with us and make sure you are logged in.  After that, just visit the submit page to add a new location.  New locations must be approved by our staff before they are added — our team will notify you by email when your location submission has been reviewed along with its approval or denial upon doing so.
The location information comes from the device you are using whether that be a computer, laptop, mobile device, etc.  Make sure you have given access on your device for us to access and use your location.  This can almost always be done in the settings of your device and/or browser being used on it.
Make sure you are logged in then click on your username in the top menu and Listings from the dropdown menu.  Here you will find all the events/leagues you have submitted from your account and will be able to view, edit, or delete any of them as needed.
You must be logged in to add/remove listings to your favorites.  When viewing results or a specific listings you can click on its icon to add/remove that specific listing to your favorites.  To view your favorites click on your username in the top menu and 'Favorites' from the dropdown menu.  Here you will find all the listings you have favorited and will be able to view, edit, or delete any of them as needed.

Other

There is no need for an app since our website is responsive — in other words it adapts to the screen size it is being viewed on.  What you can do is save our website (www.SnapItOff.com) as a favorite in your device's browser.  Most phones, tablets, etc offer the option to save the favorite to your home screen which means you will have an icon you can click (just like an app does) right on your homescreen that goes directly to SnapItOff.com!